BSBPEF502 Develop and Use Emotional Intelligence focuses on building the self-awareness, self-management, social awareness and relationship-management skills needed to work effectively with others in dynamic workplace environments.
Learners explore how emotional intelligence supports sound decision-making, constructive responses to workplace challenges, effective relationships, positive team culture and professional communication.
What learners will cover
- Understanding emotional intelligence and its impact in the workplace.
- Developing evaluation criteria for assessing emotional strengths and weaknesses.
- Assessing personal emotional strengths, development areas and potential stressors.
- Responding constructively to emotional stressors and using feedback to improve emotional responses.
- Analysing emotional responses of co-workers and developing plans for managing emotional expression.
- Applying flexibility, adaptability and consideration for others when making workplace decisions.
- Promoting emotional intelligence in others through workplace opportunities, tasks and organisational procedures.
Learning approach
This subject combines presentation-based learning, practical workplace examples, reflection activities, assessment tasks and knowledge checks. Learners are encouraged to connect each topic with real workplace situations involving teamwork, leadership, communication, stress management and professional judgement.
Expected outcome
By the end of this subject, learners should be able to assess and develop their own emotional intelligence, manage emotional responses effectively, demonstrate empathy and adaptability, and support emotionally intelligent behaviour in others.